Terms of Services


The following Terms of Service (“Terms”) between you (“you” or “your”) and PT Rentique Teknologi Global. (“we,” “our,” “us,” or “Rentique”) describes the terms and conditions on which you may access and use the Rentique’s website located at rentiqueid.com (the “Site”), the Rentique’s mobile app (the “App”) in IOS, Google play and related services including Rentique’s product rental and sale services (together with the Site, the App, and the Rentique Content, as defined below, the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.


Notice of Agreement to Arbitrate and Class Action Waiver

By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in Section 8 of these Terms below.

  1. About the Services

  2. Rental and Sale of Products

  3. Special Trial Programs

  4. Use of the Services

  5. Intellectual Property

  6. Termination

  7. Disclaimer of Warranties: Limitation of Liability

  8. Dispute Resolution, Arbitration, and Class Action Waiver

  9. Miscellaneous


1. Introduction

Through the Services, we aim to give you access to beautiful designer clothing and accessories, stylist advice and other content to help you decide which          items are perfect for you.

2. Mobile Charges

To the extent you access the Services through a mobile or wireless device, your carrier’s standard charges, data rates and other fees may apply.

3. Eligibility

Children under the age of 13 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. Children under 18 years      of age but at least 13 years of age may use the Site and App under the supervision of parents or legal guardians who agree to be bound by these Terms on        their behalf, but such children may not rent or purchase any clothing or accessories (“Products”) via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability he or she may incur.

4. Modification of the Services or the Terms

Rentique may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, Rentique will use commercially    reasonable efforts to notify you of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address you                  provided to Rentique upon registration.

5. Privacy

To learn more about our privacy practices, please read our Privacy Policy, which is available at https://www.rentiqueid.com/pages/privacy (the “Privacy              Policy”).


1. General Conditions

The Services include the rental and sale of Products. This Section 2(A) sets out terms and conditions that apply to your rental or purchase of any Product.

18 YEARS OR OLDER. Products may be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the Products with a payment card or other approved payment method. By clicking agreeing to these Terms, you represent that you are 18 years or older and that you are authorise to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the Products as described in these Terms.

LIMITS. You acknowledge and agree that we may place limits on the rental or purchase of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason in our sole discretion, including but not limited to availability and geographic concerns.

DELIVERY. Your Products may be ordered and couriered to you on the same day for certain orders placed by 2 p.m. If your order placed after 2 p.m (GMT+7) we will couriered to you on the next day. We only served order in Jakarta area. The shipping method used will be at the discretion of Rentique. We will provide you with information about estimated delivery and arrival times through the App.

LAUNDRY SERVICE. Products that we send to you will be professionally cleaned and delivered ready to wear. Our dry cleaning partner professionally cleans, sterilises and inspects each product we send to you. Hereby, you acknowledge that the use of product is at your own risk, Rentique or our dry cleaner cleaning partner shall not be held liable for any health-related complaints associated with any product.

COLLECTIONS. If you do not pay the amounts you owe to Rentique when due, then Rentique will need to institute collection procedures. You agree to pay Rentique’s costs of collection, including without limitation reasonable attorneys’ fees.

COMMUNICATIONS. You consent to receive communications from us, including email, text messages, calls, and push notifications, including for the purposes of notifying you about the status of your order, sending you reminders, facilitating secondary authentication, and providing other information. We may contact you by telephone calls or text messages, including by an automatic telephone dialing system, at any of the telephone numbers provided by you. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. In the case of text messages, you may opt out by replying “STOP” to a text message you receive from us or by emailing help@rentiqueid.com. You acknowledge that opting out of receiving communications may impact your use of the Services.”

2. Rentals

The following additional conditions apply to the rental:

MONTHLY SUBSCRIPTION FEE. Monthly subscription fee (“Monthly Subscription Fee”) will be the total of the unlimited monthly rental fee, limited insurance charges, government taxes, covering minor mishaps but not significant damage, and also delivery charges listed on the Site or App. You will be entitled to rent up to three (3) products at any time for a range of products designated on the site, as more fully described here. When you place your rental order, you hereby authorise Rentique or our third party payment processor to charge your payment card for the applicable subscription fee on a monthly or recurring pre-pay basis until you cancel. Subject to your compliance with these terms and our right to terminate the subscription, we do not impose any limitations on the time period during which you may keep any product we have send to you.

ONE TIME RENTAL FEE. The one-time rental fee (“One Time Rental Fee”) for the Product will be the total of the one-time rental fee, limited insurance charges, government taxes, covering minor mishaps but not significant damage, and also delivery charges listed on the Site or App. One time rental will allow you to rent one item through Rentique platforms: Apps or Website for 6 days time period. When you place your rental order, you hereby authorise Rentique or our third party payment processor to charge your payment card for the amount of one-time rental fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved.

Cancellation Policy

MONTHLY SUBSCRIPTION FEE. There are no refunds to pre-paid membership, your monthly subscriptions automatically renew and you will be billed every 30 days. To cancel your monthly membership, email us at bye@rentiqueid.com. You must return your products before the end of your current billing period (located in account settings) to avoid additional fees. If Rentique does not receive your products by the end of the billing period in which you want to cancel your membership, Rentique will charge you the full retail price of each product.

ONE TIME RENTAL FEE. You may cancel your rental order subject to the following cancellation fees and policies:

  1. If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.

  2. If you cancel twenty nine (29) or fewer days in advance of the delivery date, you will receive a partial refund, you authorise Rentique to charge Rp 100.000 as cancellation fee.

RETURN PACKAGING. With every delivery of the Product, Rentique will provide you with a Return carrying bag. We will use reasonable efforts to send you new products promptly upon processing your return, but you acknowledge that as a result of processing and delivery, there will be a delay between your return of a product and receipt of a new product. You agree to return the products using return carrying bag. The return carrying bag is not yours to keep. If the Rentique return bag is not returned you will be charged Rp 50.000.

USE OF THE PRODUCTS. You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

RETURN OF THE PRODUCTS & LATE FEE. You agree to return the Products to Rentique in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the App, provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product before the billing period (“Monthly Subscription Fee”) or the day after your rental time due (“One Time Rental Fee”). You expressly authorise us to collect the applicable monthly subscription fee or one time rental fee, and any taxes using any We are not responsible for any personal or other items left in the Products or which are returned to Rentique in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at help@rentiqueid.com. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.

LIMITED WARRANTIES. The following are the limited warranties Rentique provides in connection with Product rentals. Rentique’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee (excluding insurance and delivery charges) as determined by Rentique. See below:

  • CORRECT PRODUCTS.Subject to availability, we will deliver the Products you ordered, including the specified size, color and design, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or there is an occurrence subsequent to the placing of the order that prevents timely delivery. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product. If we are unable to reach you, you acknowledge and agree that we may send you a replacement product of the same or greater value. Products may appear different in color and style than as displayed on the Site or App

  • CLEAN AND READY TO WEAR.The Products will be professionally cleaned and delivered ready to wear. Rentique dry cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and Rentique shall not be held liable for any health-related complaints associated with any Product.

Use Of The Services

CHANGES TO AND TERMINATION OF SUBSCRIPTION. As subscription is a beta program, we reserve the right to modify (including the subscription fee) or terminate your subscription at our sole discretion. If we terminate your subscription, we will provide you with, as determined in our sole discretion, either (a) a prorated refund for the remainder of your current applicable subscription, or (b) continued access for the remainder of that applicable period, in accordance with these Terms. However, we will not give any refund for termination related to conduct that, in our discretion, violates any terms set out in these Terms or any applicable law. If we choose to provide you with continued access for the remainder of that applicable period of your subscription, you will continue to have access during that period, except that we will not send you any Products within ten (10) days of the end of that period. Prior to the end of that period (or, if we do not provide you with continued access, immediately upon our termination of your subscription), you must also return to Rentique all Products you have received.

UPDATES. We may update the Rentique Content, including Product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send those questions to legal@rentiqueid.com. We take your questions and requests for information seriously, and we will use reasonable efforts to respond in a timely manner. However, we cannot guarantee a prompt response in all cases.

Third Party Content

LINKS TO THIRD-PARTY WEBSITES. The Services may contain links or references to non-Rentique websites, products, services or other materials or content (“Third Party Content”). This Third Party Content is provided to you as a convenience, and Rentique is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third Party Content is independent from Rentique and Rentique has no control over the Third Party Content. In addition, a link to any Third Party Content does not imply that Rentique endorses, approves of or accepts any responsibility for the Third Party Content or its provider, or vice versa.


Rentique Content

CONTENT PROVIDED “AS IS.” All content and information available through the Services, including but not limited to product descriptions and specifications, product photos, advice from stylists and photos and comments from other users (“Rentique Content”) is available to you on an “as is” basis and is to be used for general information purposes only. Such information is provided on a blind-basis, without any knowledge as to your identity or specific circumstances. The Rentique Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any Rentique Content as a substitute for consultation with professional advisors. As used in these Terms, the Services include the Rentique Content. No part of the Services, including the Rentique Content, may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording, except Rentique authorizes you to view, copy, download, and print (a) you use the Rentique Content solely for your personal, noncommercial, informational purposes; (b) you do not modify the Rentique Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the Rentique Content.

USE OF THE SERVICES. You may not use the Services to: (i) transmit any content, information or other materials that are, or which Rentique considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity; (ii) sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages; (iii) introduce viruses, worms, Trojan horses and/or harmful code; (iv) display material that exploits children under 18 years of age; (v) post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party; (vi) promote or solicit any business or promote, solicit or participate in multi-level marketing or pyramid schemes; impersonate any other person, including but not limited to, a Rentique representative; (vii) post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent’s consent in case of a child under 13 years of age); (viii) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests; or (ix) violate any applicable local, state, national or international laws or regulations. You also agree that you will not (and will not attempt to or permit any third party to): reverse engineer, decompile, disassemble, translate, derive the source code for, interfere with, rent, sell or lease the Services, any part thereof or access thereto.

INDEMNIFICATION FOR BREACH. By using the Services, you agree to indemnify, hold harmless and defend Rentique and its officers, directors, agents and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Term. Indemnification for Breach. By using the Services, you agree to indemnify, hold harmless and defend Rentique and its officers, directors, agents and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Terms.

Your Content

If you post, upload or make available to Rentique or the Services, or otherwise submit to or through Rentique as part of your use of the Services, including the Site or App, any information, data, text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the Products (“Your Content”), you hereby grant to Rentique a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the Site and App, in email and other promotional campaigns and on third party sites promoting the Services) in connection with the Services, including but not limited to advertising, promoting, and marketing the Services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. By submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these Terms, including Section 4(C), and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorise Rentique to exploit, Your Content in all manners contemplated by these Terms. You waive all moral rights in Your Content which may be available to you in any part of the world and confirm that no such rights have been asserted. None of Your Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Your Content.

Your Account

Access to parts of the Services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from use of the Services with your account. You agree to notify Rentique promptly of any unauthorized use of your account or password.


There may be delays, omissions, or inaccuracies in the Services, including the Rentique Content. The Service may become unavailable due to maintenance or malfunction of computer equipment or other reasons.

Job Postings

Rentique may list open employment positions on or through the Services. These postings are for informational purposes only and are subject to change without notice. You should not construe any information on or made available through the Services as an offer for employment or promotion or solicitation for employment not authorized by the laws and regulations of your locale.


Ownership Of The Services

The Services, including the Rentique Content, including all intellectual property rights in and to the Services and any changes, modifications or corrections thereto, are the property of Rentique and its affiliates and licensors, and are protected from authorized copying and dissemination by Indonesia copyright law, trademark law, international conventions and other intellectual property laws. By way of example only, and not as a limitation, “Rentique” and the logo are registered trademarks of PT Rentique Teknologi Global, under the applicable laws of the Republic of Indonesia.

Nothing shall be construed as granting to you, by implication, estoppel, or otherwise, any license or right to use the Services or any Rentique Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of Rentique or such third party that may own such content.

Services License

Subject to your compliance with these Terms, Rentique grants to you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

App License

Subject to the terms of these Terms, Rentique grants to you a limited, non-transferable, non-exclusive, revocable license to download, install and use one copy of the App in object code form only on an interactive wireless device that you own or control.

ACKNOWLEDGMENT. The following terms and conditions apply to you only if you are using the App from the Apple App Store or Android . To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to App from the Apple App Store or Android. You acknowledge and agree that these Terms are solely between you and Rentique, not Apple and Android, and that Apple or Android has no responsibility for the App or content thereof. Your use of the App must comply with the App Store or Android Terms of Service. You acknowledge that Apple or Android has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple or Android, and Apple or Android will refund the purchase price, if any, for the App to you; to the maximum extent permitted by applicable law, Apple or Android will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and Rentique acknowledge that Apple or Android is not responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You and Rentique acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, Rentique not Apple or Andorid, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third party terms of agreement when using the App. You and Rentique acknowledge and agree that Apple or Android, and Apple’s or Android’s subsidiaries, are third party beneficiaries of these Terms as they relate to your license of the App, and that, upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.


By sending us any feedback, ideas, suggestions, documents or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the Feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party, and that Rentique may use your Feedback without restriction or obligation to you or any third party.

Notice And Take Down Procedures; Copyright Agent

If you believe any Rentique Content infringes your copyright, you may request removal of those materials (or access thereto) by contacting Rentique ’s copyright agent (identified below) and providing the following information: identification of the copyrighted work that you believe to be infringed, including a description of the work, and where possible a copy or the location (e.g., URL) of an authorized version of the work; identification of the material that you believe to be infringing and its location, including a description of the material and its URL or any other pertinent information that will allow us to locate the material; your name, address, telephone number and e-mail address; a statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf; and a signature or the electronic equivalent from the copyright holder or authorized representative.

Regarding any copyright issues relating to the Services, you may contact us at legal@rentiqueid.com

In an effort to protect the rights of copyright owners, Rentique maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Services who are repeat infringers.


Termination By You

You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us at help@rentiqueid.com You understand that Your Content may continue to exist and be used on or through the Service even after such deactivation.

Termination By Rentique

Any violation of these Terms, including any of the prohibitions in Section 4(C), may result in suspension or termination of your access to the Services and/or removal of Your Content. Rentique may also terminate your account if Rentique determines that your conduct poses a risk or liability to Rentique or for any other reason as determined by Rentique in its sole discretion.

Effects Of Termination

In each of these cases, the Terms will terminate, including your license to use the Services, except that the following sections shall continue to apply: 2(A) (Collections), 2(B) (Lost Return Label), 3(A) (Failure to Pay Fees), 4(A)-(D), 5(A), 5(C) (Acknowledgment), 5(D), 6(C), and 7-9.


Limited Warranties

The limited warranties set out in Section 2(B) for return apply only to you and may not be assigned, sold or transferred to any third party. No other warranties are granted by Rentique in connection with the Services or Products. The limited warranties shall not apply to any matters arising from your violation of these Terms.

Your sole and exclusive remedy and Rentique’s sole and exclusive liability for a breach by Rentique of the limited warranties set out in Section 2(B) shall be, at Rentique option, Rentique use of its commercially reasonable efforts to replace the non-conforming Product in a timely manner.

Disclaimer Of Warranties


Limitation Of Liability



Informal Process First

You agree that in the event of any dispute between you and Rentique, you will first contact Rentique and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action.

ASSIGNMENT. You may not assign or transfer these Terms or any of your rights or obligations under these Terms. Rentique may assign these Terms at any time without notice to you.

FORCE MAJEURE. Rentique will not be liable for, or be considered to be in breach of these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond Rentique’s reasonable control.

CONTACT INFORMATION. Please send any questions or comments, or report violations of these Terms, to Rentique at legal@rentiqueid.com


Effective Date: November 11, 2018.